Refund Policy

Last updated: September 21, 2026

Everything sold on varietygoagency.com by Variety GO LLC (Poke Tips) is a digital service: account provisioning, Mystery Rips, in-game boosting, iPogo VIP setup and activation, digital guides and tutorials, and subscriptions. By completing a purchase you agree to this policy and to our Terms of Service, which governs if the two differ.

All sales are final

Digital services cannot be returned. Once account credentials, download links, activation codes, or a Mystery Rip result have been sent or revealed, they cannot be recovered or resold. We do not refund for change of mind, for no longer wanting the item, or for delivery taking longer than you expected within the windows below. This applies whether you contact us before or after delivery.

Delivery times

Orders are delivered by email to the address you enter at checkout, typically between 5 minutes and 72 hours. Orders are processed in the order received, and times vary with demand and time zone. An order delivered within 72 hours is not late. Check your spam and junk folders and confirm your email address is correct; if you entered the wrong one, contact us and we will resend to the correct address. Trade-delivered Legendary-tier items from Mystery Rips depend on in-game friendship level and can take materially longer; that is not grounds for refund.

Cancellations

Orders are processed as soon as they are placed and cannot be cancelled for change of mind. The only exception is if we have not delivered within 72 hours (or not started a boosting service within 72 hours of receiving your credentials, or not activated an iPogo VIP license within 72 hours of receiving your device details); then you may cancel that item for a full refund.

If something is wrong with your order

Contact us within 7 days of delivery if your account, code, boost, or tutorial does not work as described. We will fix it, replace it, or help you get it working. If we cannot deliver a working service, we refund that item. Refunds are issued when:

• we delivered something materially different from what was described or shown
• an account is banned by the game publisher within 7 days of delivery and you have not modified, shared, resold, or used third-party software on it (one replacement of equal list price, or a refund at our option)
• a boosting service is interrupted by a ban before completion (refund of the undelivered portion)
• a Legendary-tier trade item cannot be delivered because the game's trading feature is unavailable and you decline a substitute
• for tutorial and setup purchases, your device is incompatible or you cannot download or install the required software for reasons outside your control and we cannot resolve it with you
• we made a billing error, including a duplicate charge

Refunds are not issued for: an opened Mystery Rip; not having enough Stardust to complete a trade; Stardust, extra Pokémon, or items on a Shiny Legendary Account beyond the named Pokémon; a ban or suspension after the 7-day window or on an account you have shared, modified, or used with third-party software; an activated iPogo VIP license (except as listed above); or random elements of a "Mystery" or "Random" listing that met its guaranteed contents.

Subscriptions

Subscriptions renew automatically at the price and frequency shown at checkout until you cancel. Cancel any time from your account page or the "Manage subscription" link in any subscription email — no call or email required, though you may also email us. Cancellation stops future charges and takes effect before your next billing date. Charges already processed for the current billing period are not refunded.

Chargebacks

Contact us before disputing a charge with your bank; most issues are fixed within one business day. We keep timestamped records of every order, reveal, claim, and delivery and will submit them in response to a chargeback on a service that was delivered.

Contact us first

For any problem, email poketips@poketipsservices.com with your order number. We respond within 2 business days. Approved refunds go back to the original payment method within 5–10 business days.